Returns & Refunds Policy | Our House Gallery
We want you to be completely satisfied with your purchase. If you’re not happy, we’re here to help.
1. Returns Window
You have 28 days from the date of delivery to request a return.
2. Eligibility for Returns
To be eligible for a return:
- Items must be unused, unassembled, and in original packaging
- Items must be in resalable condition
- You must provide proof of purchase (order confirmation or receipt)
We reserve the right to refuse returns that do not meet these conditions.
3. How to Request a Return
To start a return, please contact us at:
info@ohgallery.co.uk
Include:
- Your order number
- The item(s) you wish to return
- Reason for return
We will provide instructions on how to return your item.
4. Return Shipping
- Customers are responsible for return shipping costs, unless the item is faulty or incorrect
- We recommend using a tracked delivery service, as we are not responsible for lost returns
5. Refunds
Once your return is received and inspected:
- We will notify you of the approval or rejection of your refund
- If approved, your refund will be issued to your original payment method
- Refunds are processed within 5–10 business days
6. Non-Refundable Items
We do not accept returns for:
- Items that have been used or assembled
- Items not in original condition or packaging
- Clearance or sale items (unless faulty)
- Has been ordered or commisioned by an artist
7. Damaged or Faulty Items
If your item arrives damaged or faulty:
- Contact us within 48 hours of delivery
- Provide photos of the issue
We will offer a replacement, repair, or full refund where appropriate.
8. Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, please contact us.
9. Contact Us
If you have any questions about our Returns & Refunds Policy, please contact us:
Email: info@ohgallery.couk
Business Name: Our House Gallery