Behind The Promise By Sheryl Roberts

What Happens When I Place My Order?

Upon placing an order, we will promptly follow up with an email confirmation of the delivery timeline and address any additional queries you may have about your purchase, payment, or delivery. During this conversation, we will also finalise the details of your preferred delivery method.

Will You Install My Art?

Should you need assistance with the installation of fixings or your artwork, our galleries can provide a roster of reliable installers who can lend their expertise. Kindly inform our team before the delivery if such assistance is necessary.

Please note that this service incurs a charge. If your artwork is not yet ready to be hung, we will ensure it remains wrapped and ready for you or your chosen installer to hang at a more convenient time.

Will I Receive A Certificate Of Authenticity?

All of our limited edition artworks and select original pieces are accompanied by a certificate of authenticity. 

Do You Ship Internationally?

Yes, we ship artwork to over 180 countries. Our reliable courier partners, primarily DHL, are entrusted with shipping your artwork worldwide. Occasionally, we may also utilize services from TNT or other similar providers.

For specific details regarding delivery costs, kindly refer to our dedicated delivery page. It is important to note that additional charges for customs, duties, VAT, and other applicable fees may arise, and it remains your sole responsibility to settle these charges.

Can I Collect From The Gallery?

Once you have made a purchase of your desired artwork, you have the option to either have it conveniently delivered to your home or arrange for collection at a gallery of your preference

How Long Will It Take To Arrive?

We aim to deliver your order within 7 - 14 days unless stated after purchase.
Prior to delivery, all artworks undergo a meticulous quality check process, which typically takes up to two weeks to complete. After your order is placed, our client services team will contact you with an estimated delivery date.
If you opt for delivery to a gallery of your choosing, an art consultant will reach out to notify you once the artwork has arrived. They will coordinate with you to arrange a convenient time for collection that suits your schedule.

How Is My Artwork Packaged?

To ensure a secure transit, every artwork is handled with utmost care. We take precautionary measures by using foam edges to protect each side of the artwork, followed by shrink-wrapping for added safety during transportation.

Can I View The Art Before Purchasing?

Our House Gallery provides a personalised white glove service that grants you the opportunity to view your preferred artwork in the comfort of your own home. To arrange an appointment with an art consultant, kindly get in touch with the gallery of your preference.